0161 603 2156

FAQs

Whether you’ve outsourced HR and Employment Law services before or are just considering doing so, we’ve provided answers we hope cover off the basics below. We are sure that you will have other questions and we’ll be happy to answer them, just get in touch!

FAQs

Many of you will be considering engaging in this type of partnership for the first time and will be wondering exactly how it works. Others will be wondering if we are a partner that could better meet your aspirations and objectives than your current provider. The answers below will give you some indication but to truly understand how much value that we can add to your business then do get in touch.

Who are Supportis?

Supportis are the Human Resource experts who offer a comprehensive, fit for purpose service solution tailored to your business. Supportis can help you with your policies and processes, documentation, people culture, employee conflict resolutions and terminations, labour laws, regulation compliance and general HR challenges as well as protecting you from punishing costs. All of this is done with a simple fixed fee model.

How would my relationship with Supportis work after I have signed up?

• You will receive welcome calls and your relationship with your Supportis team commences
• We will work with you to establish your current situation, any issues and  what documentation that you have in place
• You will get a call from one of our HR experts, who will review your information and create a customised plan for bringing your business up to speed. We’ll solve any immediate issues first, then take measures to ensure you are protected against any potential risks
• The Supportis solution – our team will guide you every step of the way and answer every question to make sure you are covered. For example, if you need to discipline a team member, we’ll help craft a meeting script, navigate you through each step of the meeting, complete follow up documentation and ensure that you are protected. Once you join Supportis, we will be available any time of the day to support any future HR needs and you’ll never need to worry about HR compliance again.

When you say “fixed fee, unlimited use”, how does this work commercially?

You sign a service agreement which allows you to use the advice service as often as you like without any additional charges to those included in your agreement. So fixed means fixed, no fair usage clauses, no RPI increases, no hidden clauses. We offer fantastic value for money; why pay expensive legal fees when you can receive the same quality of advice at a fraction of the cost.

What do I actually get for my money?

As well as advice when you need it as often as you need it, you will receive a full drafting service including letters, policies, procedures, tailored contracts and handbooks and a number of additional benefits. You will receive an added value service that benefits your bottom line by managing and supporting you with all your people issues every step of the way. Why not ask for some advice on an issue you’re currently facing free of charge and find out how fantastic our service is?

Once I’ve signed up, what happens next?

Your dedicated adviser will spend time getting to know your business so we can identify any problems and give you the Supportis view. In the meantime you can immediately liaise with your adviser on any pressing issues and we will also ask you to send us all existing documentation (contracts, handbooks and policies) so we can start work on ensuring compliance and tailoring them to your business needs and culture.

Do I actually need the insurance you advertise?

The insurance is an extremely cost effective way of protecting your business from legal costs, awards and settlements against you in a tribunal. As long as you follow our advice we will support you all the way and ensure that you do not face punitive awards against you.

How many different people will I have to speak to on various matters?

You will be allocated a dedicated all round expert adviser who will be able to support you on every query. If the adviser is busy at a particular time and you need immediate assistance then you will have full access to their equally qualified team who will have broad knowledge of your business and any previous contact with Supportis.

What happens if my business grows or changes in employee numbers?

We want to support your growth and hope that we can contribute to it. We will maintain our fees at our fixed levels unless there is a substantial and significant increase in your employee numbers. If this is the case we will discuss the matter with you at the time.

If I have an issue with an employee, when do I get in touch with you?

As soon as you can. The earlier you get in touch, the earlier we can help and avoid any situation escalating. Our immediate attention and advice will save you time and effort by doing things correctly and swiftly.

What is the process for claiming on Legal Expenses Insurance?

You do not have to instigate a claim. As long as you are taking advice then we will take care of everything for you.

How tailored will your advice be to my business?

We limit our advice services to particular business sectors so that we can understand the nuances of your business and its operating environment. Our advisers are HR experts and experienced in your type of business so will tailor their advice accordingly. In addition, we give our advice team the time they need to build up a thorough knowledge of your individual business over time.

Here’s what some of our clients have to say…

Alan, Applied Metal Technology

We have been with Supportis for years and have always found them to be friendly and professional whenever problems arise.

They provide immediate advice and instructions throughout the process and their support has always led to a successful outcome.

A personal visit to go over a problem always helps ease the stress out of the situation you find yourself in.

I have no problem in recommending Supportis and their staff.

Joanne, Manchester Fertility

Supportis have been a great help on a number of HR issues which have arisen her at Manchester Fertility.

Alan who is our contact, is always at the end of the phone to give excellent advice, nothing is too much trouble, he has sent numerous letter templates and even helped to rewrite our Contract of Employment and Employee handbook.

I would highly recommend using Supportis for any employment law/health and safety advice.

Rachael, Sorrel Group

I would just like to say a massive thank you to the team at Supportis. Your support have been invaluable during lockdown.

With the ever-changing employment and Health and safety policies.

I have found so many positives since changing to your team.

You provided and introduced to your specific team, whether that be HR or health & safety.

Advice and support is responded to super efficiently and you get a call from a HR advisor specific to nature of your query.

Template responses and advice are always provided so you feel fully supported. Not to mention the huge cost saving to our business!

David, Tumble Tots

Just to let you know I have been using the services of Supportis quite a lot over the last few months and it has been extremely useful and helpful.

Lynn, Coultons Bread

Everything is going well with Supportis, Donna is a gem! I appreciate her input and timely responses on each of our cases.

So all good, brilliant as always!

Maxine, Ashcroft Creative

Supportis has been a huge help to Ashcroft Creative.

Response time is superb, reassurance and guidance is readily available.

It’s good to know there’s professional help, backed by years of experience, at the end of the telephone. No problem is too small for Supportis to advise on.

Keith, Bright & Beautiful

Our company is fortunate to have the services of Supportis who have been totally supportive and professional in all aspects of dealing with employment law in a timely manner.

The team are knowledgeable, with the ability to assist in a truly professional manner giving us peace of mind and allowing us to concentrate in operating the business and we have no hesitation in strongly recommending using their services.

Lee, JLKare

When I set up this business I was very particular about who I brought into this family. Supportis didn’t hesitate to invite me down to their head office and allow me to meet them all. From the moment I arrived at the reception and watched the interaction between them all I could tell people in the building were happy in their jobs. They had a family atmosphere and that was important to me.

I think the best way to describe the support from Supportis is RESPONSIVE. The advice is quick and simple. There is no such thing as a stupid question and you are never made to feel like it is. Mo has been a godsend. Every penny is well spent and I would highly recommend Supportis.

Michael, Cash Connector

Having used your services for many years we find it very easy with great response times.

For us as a business it represents great value for money and peace of mind that all HR activities are covered.

Janine, Clarendon Surgery

From our very first contact with the team from Supportis we have an encountered nothing but excellence! They tailored their package to suit our business needs and guided us through a tricky HR issue right from the start.

Their expert knowledge and personalised care helped us to feel safe and assured throughout the process.

Having worked with other HR companies in the past we were a little apprehensive at first but I have already recommended them to other practices looking for a bit of expert help and knowledge. Great service with a personal touch!

GroupCreated with Sketch. a-timeanalyticsarrow_downarrow_leftarrow_rightb-chat b-checkb-meeting briefcase button-arrowc-warning_1clockcrosscustomer-supportCreated with Sketch. designdistanceCreated with Sketch. downloadsemailenergy factory fork-roundfullhradvice presentgravelguidehandshakeCreated with Sketch. headsethelp hrandemploy lawletterslock_3lock markermedical-bagmultiple-people opening-timespenphone-call phone-glyph-48pinpresentpresentation profileprogressquestion-mark quote-leftquote-rightscroll_downsharesingle-positionsmile social_facebooksocial_googleplussocial_instagramsocial_linkedin_altsocial_linkedinsocial_pinterestlogo-twitter-glyph-32social_youtubestarcustomer-support (1)team ticktime touch-idtrack-deliveryusers

Get in touch today!

If you'd like to find out more about how Supportis can help your business flourish then give us a call on 0161 603 2156 or send us an email.

Contact Us