0161 603 2156

Complaints Procedure

We intend to provide you with a high level of customer service at all times. However, if you are unhappy in any way please contact us on the details below.

If your complaint relates to the HR advice given then you should contact Supportis Limited:

By telephone: 0161 603 2174
By email: [email protected]
By address: No.1 Lakeside
Cheadle Royal Business Park
Cheadle
Cheshire
SK8 3GW

If your complaint relates to the Legal Expenses Insurance Policy then you should contact Financial & Legal Insurance Company Limited:

By telephone: 0161 603 2230
By email: [email protected]
By address: No.1 Lakeside
Cheadle Royal Business Park
Cheadle
Cheshire
SK8 3GW

We will attempt to resolve your complaint within three business days of receipt and a summary resolution communication letter will be sent to you. Where this is not possible, we will acknowledge your complaint promptly.

If the complaint is not resolved within four weeks of receipt, we will write to you and let you know what further action we will take. A final response letter will be issued within eight weeks of receipt. Your custom is valuable to us and we want you to be entirely satisfied with the response and service we provide.

If your feedback is about Legal Expenses Insurance (LEI) offered by Supportis, and you are not satisfied with the way that we have handled your case or the outcome of it, you can contact the Financial Ombudsman Service: www.financial-ombudsman.org.uk

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Get in touch today!

If you'd like to find out more about how Supportis can help your business flourish then give us a call on 0161 603 2156 or send us an email.

Contact Us